Imaging ActiveX Installation
If you do not print online, if you print, but you can use letter-size copies, or you are using a different browser than Internet Explorer, there is no need to install the ActiveX. Choose the HTML image option on each page. If you must have legal-size copies, you must use Internet Explorer and you must use the ActiveX.
Turn off all pop-up blockers or add http://obwebserver.caddoclerk.com as a valid site. For instructions on how to turn off many common pop-up blockers, click here
In Internet Explorer, go to Tools, Internet Options, Security, Trusted Sites, Sites. Uncheck the box that says "Require server verification." Add http://obwebserver.caddoclerk.com as a trusted site.
If you are using Vista and are having problems during the initial installaion phase, save the ActiveX file, noting the folder in which you saved it. Close the download box. Navigate to the folder where you saved the file and locate ActiveX.msi. Right click on this file and choose "Run as administrator."
If you cannot see the OK button on the Print Dialogue box, your screen resolution is set too low.
The ActiveX viewing control is only supported for Windows operating systems and Internet Explorer. It does not work on any Mac operating system, nor for any alternate browser such as Firefox, Netscape, etc. Mac users and Google Chrome users can use the html viewing options. Our web index program does not currently work with Firefox, but images will view using the html option.
If, after following the directions below completely and carefully you are still unable to view, make a screen capture of the error you are receiving and email it to email@example.com. Be sure to include what version of Windows and Internet Explorer you are using.
Go to www.caddoclerk.com and click the "Get Imaging Active X" link below the top banner. The following box will appear:
Click the Run button. The ActiveX will download, and then the following box will appear:
Click the Run button. The ActiveX installation program will now prepare to install.
Check the box in front of "I accept the terms in the License Agreement", and then click Next.
Click the Finish button. Now Run our Web Inquiry program, do a search, and click on an ActiveX Image link.
THE FOLLOWING WILL BE REPEATED SEVERAL TIMES BEFORE YOU CAN VIEW
Click the OK button, then click the yellow bar.
Click the Run Add-on option in the fly-out menu.
Click the Run button.
Click OK, then click the yellow bar at the top.
Click the bar at the top, then click the Run Add-on option.
Click the Run button.
When you see this screen, you do NOT need to log in. This is a part of the installation process. Just close the window down and click the ActiveX Image link again. You will need to repeat the above 7 steps multiple times to view an image as there are several pieces to the viewer (the hit list and the image itself).
If you are using Internet Explorer 9.0, your warnings will look like this. Just click the Allow button to continue.
You may notice a window that pops-up momentarily in the background and then disappears. This is not an error. It is a security check of your login and password.
For more information, call