TIPS

Imaging was upgraded again January 29, 2008.  Click here and save the new Active-X control to your desktop.

This is a large file, so it will take a while to download.  Once it has downloaded completely, exit Internet Explorer and double-click on the icon on your desktop that says "setup.exe."  Follow the onscreen instructions to install the program.  See the Imaging Manual for detailed instructions on installation.

If you have Vista, during install, you may get an error message saying that the system cannot find the path specified.  This is a Vista Security problem.  Once you have downloaded the file to your desktop, right click on the "Setup.exe" icon on your desktop and choose "Run as Administrator."  Then double-click the icon and go through the installation procedure again. 

Mortgage Books Added

We are currently backscanning mortgage books for use online.  So that we may have as many books available as quickly as possible, we are scanning them as a single unit.  To view a Mortgage image from before January 1, 1995, you will need to use the "View Entire Book" option and enter the Mortgage book number.  Once the image has displayed, you will right-click, choose Navigate, and enter the page number that you wish to see.

As of Tuesday, July 20, 2010, we have scanned back to MO book 1510 in 1983.

Civil Suits Prior to 2002 Added - June, 2010

We are also currently backscanning Civil records.  Each civil file is being scanned as a single unit and is indexed by suit number.  We plan to scan back to 1984 so that every suit in our computer database is available for viewing.

As of Tuesday, July 20, 2010, we have scanned back to suit #461657 filed 9/28/2001.

TROUBLESHOOTING

IF YOU CANNOT VIEW AFTER DOING A WINDOWS UPDATE OR INSTALLING A NEW PROGRAM

Windows Update and new programs can sometimes affect the Viewing Active-X control.  If you are unable to view images after doing a Windows update or installing a new program, try the following:

Go to Control Panel/Add & Remove Programs (XP) or Control Panel, Programs and Features (Vista). If you see any program with Onbase or Hyland in the name, uninstall it. You can also use the Uninstall option of the setup.exe file you downloaded originally to install the Active-X.

Clear out your temporary internet files. Go to Tools, Internet Options. Under Browsing History, click the Delete button. Then Delete the Temporary Internet Files and Browsing History.

Go to c:\Windows\System32. Look for the following files and delete them if they are there:

dmimage.dll
dmimage_web.dll
dmimage_alt.dll
dmlocale.dll
dmlocale_alt.dll
dmlocale_web.dll
dmmailsvc.dll
dmmailsvc_alt.dll
dmmailsvc_web.dll
dmtrace.dll
dmtrace_alt.dll
dmtrace_web.dll
Any file that begins with the letters OBX
Any file that begins with the letters sndb

If you have the downloaded Active-X file (setup.exe) saved anywhere on your computer or desktop, delete it.

Empty your recycle bin

Reboot your computer

Make sure your pop-up blockers are all set to allow webserver.caddoclerk.com and obwebserver.caddoclerk.com

Run Internet Explorer and go to www.caddoclerk.com. Click on the link that says “Get Imaging ActiveX”. Save the file to your desktop.

Close down Internet Explorer. For Windows XP, double click on the setup.exe file on your desktop.  For Vista, right click on the file and choose “Run as administrator”

Follow the prompts to install the control.

Once it’s installed, run our Web Inquiry program and try to view. The first time you try to view, you may get a bar across the top about allowing the control to run. Just right-click the bar and choose Allow. This may have to be done twice (once for the hit list window and once for the actual image).

IF YOU GET AN OBJECT MISMATCH ERROR

You may also get this error after installing other programs or doing a Microsoft Update.  Follow the instructions above to uninstall and reinstall the Active-X viewing control.

IF YOU GET A 500 SERVER ERROR WHEN YOU CLICK "NEXT"

This error occurs for people who are trying to use the Firefox browser.  Our web applications are only compatible with Windows and Internet Explorer.

IF YOU GET AN ONBASE SCREEN THAT SAYS "Failure on Login"

This is an issue that has cropped up recently, and we believe it has something to do with Westlaw.  If you get this login request, just enter your current User Name and Password and you should be able to view.

IF YOU GET A "INCORRECT QUERY OR DOCUMENT REQUEST" ERROR MESSAGE

This is caused because either your account has been locked due to someone trying to login incorrectly a number of times, or there are no more viewing licenses available.  We are currently working on upgrading the system to add more licenses.  Until then, keep trying to view, and if you continue to receive this error, email webmaster@caddoclerk.com to see if your account is locked.   

IF YOU IMAGE WINDOW POPS UP BUT IMMEDIATELY DISAPPEARS

If your image window immediately disappears, your pop-up blockers are keeping it from displaying.  for instructions on disabling pop-ups on your PC. 

You might also try this trick.  Just before the point where your screen usually disappears, hold the CTRL key down before you click or hit <Enter>.  CTRL is often a quick way to get around a pop-up blocker.

IF YOU GET A WHITE BOX AND NO IMAGE

If you get a white screen with no image, it's possible that the Active-X did not install completely.  This is especially common with Vista.  Go to your Control Panel, Add & Remove Programs and uninstall the OnBase Viewing Active-X.  Clean out your Temporary Internet Files.  Reboot your computer.  Run Internet Explorer and bring up our site.  WITHOUT INSTALLING, try to pull up an image.  Allow Internet Explorer to install the program on its own.  It will take a while (it is a large file) and you may get 2 information bars and 2 prompts before it's completed, but eventually it should load.  The most common cause of failure in this case is shutting Internet Explorer down before it has completed the installation process.  This process only has to be done once on each PC that views, however, and subsequent viewing will be faster.

Sometimes this white box means the active-x has not even been downloaded and installed.  Make sure you have followed the instructions on downloading and installing.  Also, the first time an image is viewed, there is processing that goes on in the background as it finishes loading files it needs, so the first time you view, you must be patient.  Subsequent viewing will be faster.

IF YOU GET AN OBJECT ERROR

If you get an object error, "access is denied", check to see if you have an Information Bar under your Internet Explorer Toolbar.  Right-click on the information bar and tell it to allow the Active X to run.

STILL ON INTERNET EXPLORER 6.0?

Some people have had all problems solved by upgrading their browser to Internet Explorer 7.0.  Go to www.microsoft.com and click on the link to the right that says "Downloads and Trials" then click "Download Center".  Right now, Internet Explorer 7.0 is the second option.  This was an option last year through Windows Updates.  If you do not have your computer set to download and install Windows Updates automatically, you should.  This will keep your system files up to date.

If you are still unable to view, email webmaster@caddoclerk.com with your operating machine version, your Internet Explorer version, and a screen shot of your Internet Explorer screen with the error or image window displayed.  

IF YOU HAVE VISTA

If you have Vista and are unable to view even after choosing the "Run as administrator" option, I've found that it's best to boot your PC into Safe Mode with networking, pull up Internet Explorer and try to view an image and let the PC load and install the ActiveX itself.  It takes a while because it is a large file, and there are several things that have to be installed, so you will have to click Install several times and an Information Bar several times, but in the end, you should get an image.  Be sure to uninstall the Active-X in Programs in the Control Panel before you start this, and it's also probably a good idea to clear out your Temporary Internet Files.

THE LINK TO WEB INQUIRY DOES NOT WORK.

It's possible you have an old copy of our web page in your Internet Cache.  Clear your cache by going to Tools, Internet Options and deleting your Temporary Internet Files.  You can also go the Web Inquiry directly by typing the following into your address bar in Internet Explorer:  webserver.caddoclerk.com

ACTIVE-X WILL NOT INSTALL FROM INTERNET EXPLORER. 

It is usually easier to manually install the controls.  Click here to download the file to your desktop.  Once it is saved to your desktop, exit Internet Explorer and double-click on the file on your desktop (named SETUP).  Install it, then run IE again.  You should now be able to view images.

IF YOU GET AN ERROR "The System cannot find the path specified" DURING INSTALL WITH VISTA

Right-click on the "Setup.exe" icon on your desktop.  Choose "Run as Administrator."  Then double-click "Setup.exe" again to install.  

IF YOU PRINT AN IMAGE AND GET NOTHING BUT A BLANK PAGE

Don't  print using the Internet Explorer print option.  User the printer icon in the toolbar right above the image.   See the Imaging Manual for a picture of the toolbar and a description of each icon.

IF YOU DO NOT HAVE A PRINTER ICON ABOVE YOUR IMAGE

Right-click on the blank area of the toolbar right above the image.  Highlight Toolbars.  Make sure "Viewer Control" is checked.  If it isn't, click it to check it.  Your toolbar with the print icon should appear.  If you have the toolbar, but the print icon is grayed out, you do not have rights to print with your account.  You must fill out a contract addition to have printing turned on.  Go to our Remote Access page for more information.

IF YOUR PRINTER ICON IS GRAYED OUT

Printing has not been activated for your account.  You must fill out this contract addition and return it to our office to activate printing.

IF YOU NEED AN IMAGE PRINTED LEGAL SIZE

You must set up your printer to print legal size,  Changing the page size in Internet Explorer will NOT result in a legal size print.  You may either go into your printer properties (Start, Printers and Faxes, right-click on printer name and choose Properties) and change default paper size to legal (under Printing Preferences), or your may use the Preferences box on the Print Dialogue box to change to legal size.

IF YOUR IMAGE DISPLAYS SO LARGE TO CAN ONLY SEE THE TOP QUARTER.

The default display size is 100%.  You can change this to fit your needs.  Most people change it to Fit Width for easier viewing.  You can change the size using the drop down box on the toolbar above the image.  See the Imaging Manual for a picture of the toolbar and a description of each icon.

IF YOUR IMAGE SCREEN DISPLAYS NO ERROR MESSAGE OR IMAGE

You may have your browser set to allow no cookies.  Go into Internet Explorer, and choose Tools, Internet Options, Privacy.  You must allow cookies for caddoclerk.com. 

IF YOU NEED TO VIEW A PRE-1914 CONVEYANCE

In the Web Inquiry system, on either the main page or the Property Records page, left-click the link labeled "Conveyance Records - View Conveyance Images By Book & Page." 

Enter your Book number.  If you are looking for an alpha book, enter the numeric equivalent of the alphabetic character, i.e. A=1, B=2, etc.  Tab and enter the page number.  Click the "Search Book & Page" button.  On the next page, click the "View Image" link.

The image window will display.  On older books, you may have multiple hits.  This is because there were often more than one instrument typed on a page, and there were also subbooks using the same book number.  Double-click on each hit to find the instrument you are interested in viewing.

When you are finished viewing, close the image window.  Then left-click the "New Search" button to return to your search.  

IF YOU NEED TO VIEW A PLAT

In the Web Inquiry system, left-click the link labeled "Mortgage and Conveyance Records - View entire book"

Enter your Plat Book number.  Do not enter a Subbook.  Change Record Type to Conveyance, then left-click the "Search Book and Subbook" link.

A new window will appear with a listing of all pages in the book you requested.  Please note that as you are asking for an entire book, it may take some time for the image window to appear.  If the window does not appear after a reasonable amount of time, your pop-up blocker may be preventing it, and you may have to adjust your settings.

The pages of a book will oftentimes not be in order.  You must search the list for the page you are interested in.  If the page is not in the first listing, click the "Next Results" button at the top of the window until you find the appropriate page.

Double-click that page to view the image.

When you are finished viewing, close the image window.  Then use the back arrow on the "View Entire Book" page to return to your search.  

You may also use the "View Book & Page" option discussed above to view plats.

IF YOU GET AN ERROR SAYING "ITEM NOT FOUND"

This means the instrument is not indexed in our main database.  You must use the "View Entire Book" option described above in the previous two sections.

IF YOU GET AN OBJECT OR PROPERTY ERROR

Check your Internet Explorer version (Help, About Internet Explorer).  It must be at least Internet Explorer 6.0 SP1.  You can go to this link to upgrade Internet Explorer:

http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en

Also, your Windows Scripting Host must be at least 5.6.  To find out this version number, pull up a command prompt (Start, Run, cmd, <Enter> or Start, Programs, Accessories, Command Prompt).  In the command prompt, type cscript.   The top line should tell you the version.  Type exit to exit from the command prompt.  You can upgrade WSH using this link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en

The last program to check is your XML.  It must be MXSML 3.0 SP3 or above.  To find the version of this program, go into your Windows/System32 directory.  Find the file msxml3.dll.  Click once to highlight it.  Right click and go to Properties.  Click the version tab to find the version.  You can upgrade XML from this link:

www.microsoft.com/downloads/details.aspx?FamilyID=4a3ad088-a893-4f0b-a932-5e024e74519f&DisplayLang=en

Download this file to your desktop and install the program.  Reboot your PC.  Then try to view.

IF YOU STILL CAN'T VIEW

Uninstall the Onbase Web ActiveX using Add & Remove Programs in Control Panel.  Clear out your Temporary Internet Files.  Reboot.  Then click here to download a different ActiveX.  Follow the usual directions to install (this file is called Setup-6.2.exe rather than setup.exe).

General Tips

High-speed access is recommended STRONGLY for viewing images.  

Wireless internet connectivity can slow down image display.  If your access is sluggish and you use wireless, you might try moving closer to the wireless router or trying a wired router to see if your speed improves.

This application will not work with Netscape, Mozzilla, Firefox or any other browser except Internet Explorer, nor will it work with any operating system other than Microsoft.  

Adware and spyware can interfere with images.  You should run some kind of adware blocking program regularly. 

If you are having problems viewing, check the date on your PC.  Sometimes an invalid date will keep images from displaying.

The first time you log in to the new site, you may be prompted to accept an agreement.  Choose accept and click on Continue.

If you prefer your image larger or in a window by itself, right-click on the item in the hit list in the top right pane.  One of the options will be to open the image in its own window.  Click there and you will be able to maximize the image to fill the screen.

E-mail any comments or problems to:

webmaster@caddoclerk.com

Copyright 2006 by the Caddo Parish Clerk of Court