TIPS
Imaging was upgraded again January 29, 2008. Click
here and save the new Active-X control to your desktop.
This is a large file, so it will take a while to
download. Once it has downloaded completely, exit Internet Explorer and double-click on the
icon on your desktop that says "setup.exe." Follow the onscreen instructions to install the program.
See the Imaging Manual for detailed
instructions on installation.
If you have Vista, during install, you may get an error
message saying that the system cannot find the path specified. This is a
Vista Security problem. Once you have downloaded the file to your desktop,
right click on the "Setup.exe" icon on your desktop and choose
"Run as Administrator." Then double-click the icon and go
through the installation procedure again.
TROUBLESHOOTING
IF YOU IMAGE WINDOW POPS UP BUT IMMEDIATELY DISAPPEARS
If your image window immediately disappears, your
pop-up blockers are keeping it from displaying. 
for instructions on disabling pop-ups on your PC.
You might also try this trick. Just before the point
where your screen usually disappears, hold the CTRL key down before you
click or hit <Enter>. CTRL is often
a quick way to get around a pop-up blocker.
IF YOU GET A WHITE BOX AND NO IMAGE
If you get a white screen with no image, it's possible that
the Active-X did not install completely. This is especially common with
Vista. Go to your Control Panel, Add & Remove Programs and uninstall
the OnBase Viewing Active-X. Clean out your Temporary Internet
Files. Reboot your computer. Run Internet Explorer and bring up our
site. WITHOUT INSTALLING, try to pull up an
image. Allow Internet Explorer to install the program on its own. It
will take a while (it is a large file) and you may get 2 information bars and 2
prompts before it's completed, but eventually it should load. The most
common cause of failure in this case is shutting Internet Explorer down before
it has completed the installation process. This process only has to be
done once on each PC that views, however, and subsequent viewing will be faster.
Sometimes this white box means the active-x has not even
been downloaded and installed. Make sure you have followed the
instructions on downloading and installing. Also, the first time an image
is viewed, there is processing that goes on in the background as it finishes
loading files it needs, so the first time you view, you must be patient.
Subsequent viewing will be faster.
IF YOU GET AN OBJECT ERROR
If you get an object error, "access is denied", check to see if
you have an Information Bar under your Internet Explorer Toolbar.
Right-click on the information bar and tell it to allow the Active X to run.
STILL ON INTERNET EXPLORER 6.0?
Some people have had all problems solved by upgrading their
browser to Internet Explorer 7.0. Go to www.microsoft.com
and click on the link to the right that says "Downloads and Trials"
then click "Download Center". Right now, Internet Explorer 7.0
is the second option. This was an option last year through Windows
Updates. If you do not have your computer set to download and install
Windows Updates automatically, you should. This will keep your system
files up to date.
If you are still unable to view, email webmaster@caddoclerk.com
with your operating machine version, your Internet Explorer version, and a
screen shot of your Internet Explorer screen with the error or image window
displayed.
IF YOU HAVE VISTA
If you have Vista and are unable to view even after
choosing the "Run as administrator" option, I've found that it's best
to boot your PC into Safe Mode with networking, pull up Internet Explorer and
try to view an image and let the PC load and install the ActiveX itself.
It takes a while because it is a large file, and there are several things that
have to be installed, so you will have to click Install several times and an
Information Bar several times, but in the end, you should get an image. Be
sure to uninstall the Active-X in Programs in the Control Panel before you start
this, and it's also probably a good idea to clear out your Temporary Internet
Files.
THE LINK TO WEB INQUIRY DOES NOT WORK.
It's possible you have an old copy of our web page in your
Internet Cache. Clear your cache by going to Tools, Internet Options and
deleting your Temporary Internet Files. You can also go the Web Inquiry
directly by typing the following into your address bar in Internet
Explorer: webserver.caddoclerk.com
ACTIVE-X WILL NOT INSTALL FROM INTERNET EXPLORER.
It is usually easier to manually install the controls. Click
here to download the file to your desktop. Once it is saved to your
desktop, exit Internet Explorer and double-click on the file on your desktop
(named SETUP). Install it, then run IE again. You should now be able to view
images.
IF YOU GET AN ERROR "The System cannot find the path
specified" DURING INSTALL WITH VISTA
Right-click on the "Setup.exe" icon on your
desktop. Choose "Run as Administrator." Then double-click
"Setup.exe" again to install.
IF YOU PRINT AN IMAGE AND GET NOTHING BUT A BLANK PAGE
Don't print using the Internet Explorer print
option. User the printer icon in the toolbar right above the image. See the Imaging Manual
for a picture of the toolbar and a description of each icon.
IF YOU DO NOT HAVE A PRINTER ICON ABOVE YOUR IMAGE
Right-click on the blank area of the toolbar right above the
image. Highlight Toolbars. Make sure "Viewer Control" is
checked. If it isn't, click it to check it. Your toolbar with the
print icon should appear. If you have the toolbar, but the print icon is
grayed out, you do not have rights to print with your account. You must
fill out a contract addition to have printing turned on. Go to our Remote
Access page for more information.
IF YOUR PRINTER ICON IS GRAYED OUT
Printing has not been activated for your account. You
must fill out this contract addition and
return it to our office to activate printing.
IF YOU NEED AN IMAGE PRINTED LEGAL SIZE
You must set up your printer to print legal size,
Changing
the page size in Internet Explorer will NOT result
in a legal size print. You may either go into your printer
properties (Start, Printers and Faxes, right-click on printer name and choose
Properties) and change default paper size to legal (under Printing Preferences),
or your may use the Preferences box on the Print Dialogue box to change to legal
size.
IF YOUR IMAGE DISPLAYS SO LARGE TO CAN ONLY SEE THE TOP
QUARTER.
The default display size is 100%. You can change this
to fit your needs. Most people change it to Fit Width for easier
viewing. You can change the size using the drop down box on the toolbar
above the image. See the Imaging Manual
for a picture of the toolbar and a description of each icon.
IF YOUR IMAGE SCREEN DISPLAYS NO ERROR MESSAGE OR IMAGE
You may have your browser set to allow no cookies. Go
into Internet Explorer, and choose Tools, Internet Options, Privacy. You
must allow cookies for caddoclerk.com.
IF YOU NEED TO VIEW A PRE-1914 CONVEYANCE
In the Web Inquiry system, on either the main page or the
Property Records page, left-click the link labeled
"Conveyance Records - View Conveyance Images By Book &
Page."
Enter your Book number. If you are looking for an alpha
book, enter the numeric equivalent of the alphabetic character, i.e. A=1, B=2,
etc. Tab and enter the page number. Click the "Search Book
& Page" button. On the next page, click the "View
Image" link.
The image window will display. On older books, you may
have multiple hits. This is because there were often more than one
instrument typed on a page, and there were also subbooks using the same book
number. Double-click on each hit to find the instrument you are interested
in viewing.
When you are finished viewing, close the image window.
Then left-click the "New Search" button to return to
your search.
IF YOU NEED TO VIEW A PLAT
In the Web Inquiry system, left-click the link labeled
"Mortgage and Conveyance Records - View entire book"
Enter your Plat Book number. Do not enter a Subbook.
Change Record Type to Conveyance, then left-click the "Search Book and
Subbook" link.
A new window will appear with a listing of all pages in the
book you requested. Please note that as you are asking for an entire book,
it may take some time for the image window to appear. If the window does
not appear after a reasonable amount of time, your pop-up blocker may be
preventing it, and you may have to adjust your settings.
The pages of a book will oftentimes not be in order.
You must search the list for the page you are interested in. If the page
is not in the first listing, click the "Next Results" button at the
top of the window until you find the appropriate page.
Double-click that page to view the image.
When you are finished viewing, close the image window.
Then use the back arrow on the "View Entire Book" page to return to
your search.
You may also use the "View Book & Page" option
discussed above to view plats.
IF YOU GET AN ERROR SAYING "ITEM NOT FOUND"
This means the instrument is not indexed in our main
database. You must use the "View Entire Book" option described
above in the previous two sections.
IF YOU GET AN OBJECT OR PROPERTY ERROR
Check your Internet Explorer version (Help, About Internet
Explorer). It must be at least Internet Explorer 6.0 SP1. You can go
to this link to upgrade Internet Explorer:
http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en
Also, your Windows Scripting Host must be at least 5.6.
To find out this version number, pull up a command prompt (Start, Run, cmd,
<Enter> or Start, Programs, Accessories, Command Prompt). In the
command prompt, type cscript. The top line should tell you the
version. Type exit to exit from the command prompt. You can upgrade
WSH using this link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
The last program to check is your XML. It must be MXSML
3.0 SP3 or above. To find the version of this program, go into your
Windows/System32 directory. Find the file msxml3.dll. Click once to
highlight it. Right click and go to Properties. Click the version
tab to find the version. You can upgrade XML from this link:
www.microsoft.com/downloads/details.aspx?FamilyID=4a3ad088-a893-4f0b-a932-5e024e74519f&DisplayLang=en
Download this file to your desktop
and install the program. Reboot your PC. Then try to view.
IF YOU STILL CAN'T VIEW
Uninstall the Onbase Web ActiveX using Add & Remove
Programs in Control Panel. Clear out your Temporary Internet Files.
Reboot. Then click here
to download a different ActiveX. Follow the usual directions to install
(this file is called Setup-6.2.exe rather than setup.exe).
We have set up a list of 17 steps that must be done in order
as a last-ditch effort to install the Active-X required for viewing. This
list includes deleting files from the Windows directory, so you must have
administrator privileges on your PC. Click
here only if none of the above has helped (this list includes some of the
things mentioned above, but they MUST be done again in order for this to
work).
General Tips
High-speed access is recommended STRONGLY for viewing
images.
Wireless internet connectivity can slow down image
display. If your access is sluggish and you use wireless, you might try
moving closer to the wireless router or trying a wired router to see if your
speed improves.
This application will not work with Netscape, Mozzilla,
Firefox or
any other browser except Internet Explorer, nor will it work with any operating
system other than Microsoft.
Adware and spyware can interfere with images. You
should run some kind of adware blocking program regularly.
If you are having problems viewing, check the date on your
PC. Sometimes an invalid date will keep images from displaying.
The first time you log in to the new site, you may be
prompted to accept an agreement. Choose accept and click on Continue.
If you prefer your image larger or in a window by itself,
right-click on the item in the hit list in the top right pane. One of the
options will be to open the image in its own window. Click there and you
will be able to maximize the image to fill the screen.
E-mail any comments or problems to:
Copyright 2006 by the Caddo Parish Clerk of Court
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