Web Help

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Troubleshooting

If you are getting an error that your browser is not compatible

  1. In Internet Explorer, click Tools|Compatibility View Settings. (Press ALT T for menu)
  2. Under "Add this website:", type caddoclerk.com
  3. Click the Add button

Silverlight Help

First, make sure you have the current version by going to this link

If you do not have the current version, follow the instructions on that page to uninstall the old version and install the new version.

Then go to this page and view one of the videos to make sure it is working correctly.

One other thing to check is under Internet Explorer tools, go to Manage Add-ons and make sure Microsoft Silverlight is enabled.

Also, in Internet Explorer, click on the Tools menu (Alt-T if you don't see the menu) and make sure ActiveX Filtering is not checked.

If you are having issues where you view once and then all your buttons are grayed out, cleaning out your Temporary Internet Files should take care of that. Go to Tools, Internet Options, and on the General tab, click the Delete button. Uncheck everything except Temporary Internet Files, then click the Delete button.

If you get a blank screen when you go to print, there may be a problem with your pdf reader:
In Internet Explorer, click on Tools, Manage Add-ons, and make sure Adobe pdf reader is enabled.
In Adobe, go to Edit-->Preferences-->General-->Select Default PDF handler and make sure the Select Adobe Product dropdown shows the reader.

For more information on using the Silverlight viewer, click here.


Note for Users of 64-bit operating systems

You must use the 32-bit version of Internet Explorer for viewing images. If you click Start, All Programs. You should see two versions of Internet Explorer. DO NOT use the version that says 64-bit.

Note for Customers Using the html Viewing Option

When printing using the html view option, your account is charged based on the number of pages chosen on the FIRST print window (the one with the "print as pdf" option). Once the pdf displays, if you then choose a different number of pages, this has no effect on the number of pages charged. If you are using the pdf images to view because the quality is better, you are being charged as if you had printed it. We recommend that you use the Active-X for viewing. The quality of the image is better and you have much more control over printing.

Mac Users

Preliminary testing seems to indicate that our websites will work as intended on OS X with Safari 5.1.9 - Safari 6.0. Users with other versions MAY still be able to use our site using two browsers - Safari to view indexes and Firefox 17 ESR to view images (using html and unchecking the print as pdf checkbox). The Clerk's Office is not able to provide support for Macintosh computers.


Pop-Up Blockers

You must turn off pop-up blockers in both Internet Explorer and any toolbars you use (such as Google or Yahoo), or allow pop-ups on our site

  1. In Internet Explorer, click Tools | Internet Options
  2. Click the Privacy Tab
  3. Uncheck the box that says "Turn on Pop-up Blocker"
  4. Click the OK button
  5. Turn off pop-up blockers for ALL toolbars as well. You will need to search each toolbar's help pages for how to turn them off or add our site.

SUIT NUMBER ERROR WHEN SEARCHING CIVIL BY NAME

When searching for Civil Suits by name, If you get an error message that reads "Please enter a suit number to search for," your PC has Internet Explorer 10.0 installed. Add our site to Compatibiliy View using the instructions above.

DATE ERRORS WHEN SEARCHING (113 FOR 2013)

If search dates are prefilling incorrectly, i.e. 113 instead of 2013, then your PC has Internet Explorer 10.0 installed. Add our site to Compatibily View using the instructions above.

IF YOUR IMAGE WINDOW DISAPPEARS COMPLETELY

If your image window immediately disappears, your pop-up blockers are keeping it from displaying. Disable your pop-ups in Internet Explorer and for all search toolbars.

If you prefer not to uninstall your pop-up blockers, you may add our site as a valid site for pop-ups. The instructions to do this will vary depending on the type of program or toolbar you are using, so you will need to check the documentation for that program or toolbar. Also, many of them will allow pop-ups if the CTRL key is used. When you are ready to view a document, hold the CTRL key down and then click the Image link.

IF YOU SEE A WHITE BOX AND NO IMAGE

Check the version number of your Internet Explorer. The new program is not compatible with Internet Explorer 6.0 or lower. If you are using a compatible version, note that there are two windows that come up when viewing. The first is for a security check and the second is the image. If you hang on that first window and never go to the second, your pop-up blockers are blocking the image. Disable them using these instructions. If the second window comes up but is blank, you may need to add our sites as Trusted sites. The instructions for this are in the next paragraph.

IF YOU GET A 500 SERVER ERROR WHEN YOU CLICK "NEXT"

This error occurs for people who are trying to use the Firefox browser. Our web index search program is not compatible with Firefox.

IF INTERNET EXPLORER CRASHES WHEN ACCESSING INDEXES

In Internet Explorer, go to Tools, Internet Options, Advanced Tab
Uncheck "Enable third-party browser extensions."

IF YOU GET A "INCORRECT QUERY OR DOCUMENT REQUEST" ERROR MESSAGE

This is caused because either your account has been locked due to someone trying to login incorrectly a number of times, or there are no more viewing licenses available. Email webmaster@caddoclerk.com to see if your account is locked.

IF YOU ARE USING AN HTML IMAGE LINK AND BLANK PAGES PRINT

Make sure the box "Print as pdf" has a checkbox and print the image as a pdf. If you print a lot, we recommend you install the ActiveX viewer. You will have more control over how the image is printed. To receive a credit for these blank pages, email webmaster@caddoclerk.com and include what you were trying to print and how many blank pages you printed.

IF YOU DO NOT HAVE A PRINTER ICON ABOVE YOUR IMAGE

Right-click on the blank area of the toolbar right above the image. Highlight Toolbars. Make sure "Viewer Control" is checked. If it isn't, click it to check it. Your toolbar with the print icon should appear. If you have the toolbar, but the print icon is grayed out, you do not have rights to print with your account. Contact webmaster@caddoclerk.com to have printing activated for your account.

IF YOUR PRINTER ICON IS GRAYED OUT

Either printing was never activated for your account (older accounts only), or your printing has been deactivated because copy charges were not paid. Contact webserver@caddoclerk.com if you wish to activate printing.

IF YOU NEED AN IMAGE PRINTED LEGAL SIZE

If you are using html, you must use the "Print as pdf" option and change your settings in the pdf reader to legal. If you are using Active-X, you must change the setting on your printer itself.

IF YOUR IMAGE DISPLAYS SO LARGE TO CAN ONLY SEE THE TOP QUARTER.

The default display size is 100%. You can change this to fit your needs. Most people change it to Fit Width for easier viewing. You can change the size using the drop down box on the toolbar above the image (for Active-X viewing) or using the Zoom In, Zoom Out, Actual Size, Fit Width and Fit in Window icons (for html viewing).

IF YOU GET AN ERROR SAYING "ITEM NOT FOUND"

This means there is no image scanned for that item.

IF YOU NEED TO VIEW A PRE-1914 CONVEYANCE

In the Web Inquiry system, on either the main page or the Property Records page, left-click the link labeled "Conveyance Records - View Conveyance Images By Book & Page."

Enter your Book number. If you are looking for an alpha book, enter the numeric equivalent of the alphabetic character, i.e. A=1, B=2, etc. Tab and enter the page number. Click the "Search Book & Page" button. On the next page, click the "View Image" link.

The image window will display. On older books, you may have multiple hits. This is because there were often more than one instrument typed on a page, and there were also subbooks using the same book number. Double-click on each hit to find the instrument you are interested in viewing.

When you are finished viewing, close the image window. Then left-click the "New Search" button to return to your search.

IF YOU NEED TO VIEW A PLAT

In the Web Inquiry system, left-click the link labeled "Mortgage and Conveyance Records - View entire book"

Enter your Plat Book number. Do not enter a Subbook. Change Record Type to Conveyance, then left-click the "Search Book and Subbook" link.

A new window will appear with a listing of all pages in the book you requested. Please note that as you are asking for an entire book, it may take some time for the image window to appear. If the window does not appear after a reasonable amount of time, your pop-up blocker may be preventing it, and you may have to adjust your settings.

The pages of a book will oftentimes not be in order. You must search the list for the page you are interested in. If the page is not in the first listing, click the "Next Results" button at the top of the window until you find the appropriate page.

Double-click that page to view the image.

When you are finished viewing, close the image window. Then use the back arrow on the "View Entire Book" page to return to your search.

You may also use the "View Book & Page" option discussed above to view plats.

SUBDIVISIONS

Subdivision names are now a part of our regular Property Records database.


General Tips

High-speed access is recommended STRONGLY for viewing images.

Wireless internet connectivity can slow down image display. If your access is sluggish and you use wireless, you might try moving closer to the wireless router or trying a wired router to see if your speed improves.

Adware and spyware can interfere with images. You should run some kind of adware blocking program regularly.

If you prefer your image larger or in a window by itself, right-click on the item in the hit list in the top right pane. One of the options will be to open the image in its own window. Click there and you will be able to maximize the image to fill the screen.


Still Having Problems?

Email ittech@caddoclerk.com with your Operating System, your browser version, and a detailed description of what is happening when you try to view. If necessary, you may be required to download and install Teamviewer. For faster service, visit http://www.teamviewer.com and download the latest version.

E-mail any comments or problems to:
email
Email Buddy.McLemore@caddoclerk.com